Terms and Conditions of Service

Acceptance of the terms

These terms and conditions govern the access to and use of the Pilot service by your company (hereinafter, the customer) and by the users your company enables. By creating an account, contracting the service or using the platform in any way, the customer accepts these terms in full. If you do not agree, do not use the service.

For certain plans or modules, we may require additional terms that are accepted at the time of contracting and form part of this agreement.

Service description

Pilot is a B2B enterprise AI platform delivered under a software-as-a-service model. It allows the customer to orchestrate internal and external tools, automate tasks with AI, manage communications and operations, and run the company from messaging channels. The specific functional scope depends on the plan contracted.

We make continuous releases and may modify, add or replace features. We provide advance notice of material changes that affect the contracted scope.

Account and users

The customer designates an administrator responsible for the account. The administrator can invite additional users, assign permissions by module and configure internal policies. The customer is responsible for the activity of all the users it enables, including safeguarding credentials.

Each user must access with individual credentials. Sharing accounts is not allowed. The customer must notify us immediately of any unauthorized access.

Acceptable use

The customer agrees not to use Pilot to:

• Engage in illegal activities or activities that infringe third-party rights.
• Send unsolicited communications in violation of applicable anti-spam laws.
• Upload content that infringes intellectual property rights.
• Attempt to access other environments or users without authorization.
• Overload the platform with abusive automations that affect other customers.
• Perform reverse engineering, unauthorized scraping or attempts to compromise security.

Non-compliance may result in immediate suspension.

Intellectual property

Pilot, its brand, its code, its design, its models and its documentation are the exclusive property of Pilot and its licensors. The agreement grants the customer a limited, non-exclusive, non-transferable and revocable license to use the service during the term of the agreement.

The content the customer uploads to the platform (data, files, settings) remains the property of the customer. The customer grants Pilot a limited license to process it for the sole purpose of providing the contracted service. We do not use the customer's content to train public models.

Fees and payment

The price of the service is the one agreed in writing in the current commercial proposal and is invoiced according to the agreed cycle (monthly or annual). Pricing is customized based on volume, contracted modules and the customer's needs.

Overdue payments may accrue default interest under applicable law and, after notice, lead to suspension of the service until the situation is regularized.

Suspension

We may suspend the service in whole or in part when there is (i) prolonged payment default, (ii) use that puts the security or operation of the platform at risk, (iii) a binding legal requirement. Except in cases of urgency, we notify the administrator with reasonable advance notice.

Warranties and exclusions

Pilot is delivered as is, with the express warranties agreed in the commercial proposal. We make our best efforts to maintain the availability, integrity and security of the service, but we do not guarantee that it will be uninterrupted or error-free. AI can make mistakes: that is why we recommend starting critical workflows in proposal mode and migrating to direct mode only after validation.

The customer acknowledges that AI is a support tool and that the relevant final decisions must be supervised by people with the corresponding responsibility.

Limitation of liability

To the maximum extent permitted by applicable law, Pilot's total liability to the customer for any cause related to the service is limited to the amount paid by the customer in the 12 months prior to the event giving rise to the claim. Pilot is not liable for indirect damages, lost profits, loss of opportunities or consequential damages.

Indemnification

The customer agrees to hold Pilot harmless from third-party claims arising from (i) content uploaded by the customer, (ii) the customer's breach of these terms, (iii) misuse of the service by users enabled by the customer.

Term and termination

The agreement has the term agreed in the commercial proposal and renews automatically unless a notice of non-renewal is given at least 30 days in advance. Either party may terminate the agreement for material breach not cured within 30 days after a written notice.

Upon termination, the customer may request the export of its data within the following 30 days. After that period, we delete the data according to the timeframes described in the privacy policy.

Governing law and dispute resolution

This agreement is governed by the laws of Costa Rica. Disputes that cannot be resolved in good faith between the parties shall be submitted to arbitration administered in San José, Costa Rica, in accordance with the rules of the arbitration center the parties agree upon. In the meantime, the ordinary jurisdiction of Pilot's domicile remains available.

Changes to these terms

We may update these terms to reflect legal, regulatory or product changes. Material changes are notified at least 30 days in advance. Continued use of the service after the effective date implies acceptance of the new terms.