Industry · Finance

Pilot for financial services: client management, AI-assisted advisory, and compliance

CRM with risk-profile segmentation, document management with an encrypted vault, AI-assisted advisory, regulated cross-channel communication, and reports for the board. For wealth advisors, brokerages, fintechs, credit unions, and financial consultants across LATAM.

Request a demo
Financial advisor reviewing client segmentation and compliance in Pilot

Common challenges for a financial service

  • Regulatory client documentation (KYC, risk profile, declarations) scattered across folders and emails.
  • Portfolio segmentation done by hand that leaves cross-sell opportunities on the table.
  • Client communication across different channels (WhatsApp, email, call) with no consolidated record for audit.
  • Compliance with local regulations (SUGEF in CR, CNBV in MX, CMF in Chile, SFC in Colombia) that demands traceability of every interaction.
  • A board with no real visibility into AUM per advisor, churn, productivity, and compliance status.

How Pilot solves each one

Pilot connects the CRM with the encrypted document vault and cross-channel communication in one place. Each client has a 360° record: risk profile, contracted products, current KYC documents, signed declarations, conversation history with their advisor, and assets under management.

The vault stores contracts, sworn declarations, IDs, and regulatory reports with encryption at rest (AES-256) and granular permissions. Document expirations (ID up for renewal, FATCA certification, source-of-funds declaration) are flagged automatically to the client and the advisor.

The AI segments the portfolio by risk profile, average ticket, and time since the last review, and proposes next steps: 'These 14 clients have their wealth declaration expiring this month', 'These 8 conservative clients might be interested in the new fixed-income fund'.

Every conversation with a client (WhatsApp, email, transcribed call) is recorded in the CRM with a timestamp, channel, and the advisor in charge — audit-ready. The AI flags mentions of products that require disclosure and warns the advisor before sending.

The board gets dashboards with total AUM and per advisor, monthly churn, productivity (meetings, proposals, closings), compliance status (% of KYC up to date), and top pipeline opportunities. Without building reports by hand.

Recommended modules for finance

A starter setup for wealth advisors, brokerages, and fintechs.

CRM

Customers

One contact database, no duplicates, enriched by AI.

Customer tracking

Commercial memory: AI remembers every interaction with every customer.

Accounting

Stress-free monthly close; AI categorizes and reconciles.

Vault

Vault for passwords and API keys, protected by AI.

Documents

DMS with natural-language search and granular permissions.

Approvals

Approval flows that move themselves, right from WhatsApp.

Reports

Dashboards that build themselves.

Typical integrations in finance

HubSpotHubSpot SalesforceSalesforce QuickBooksQuickBooks OdooOdoo Outlook / Microsoft 365Outlook / Microsoft 365 Microsoft 365Microsoft 365 Google WorkspaceGoogle Workspace Whatsapp-BusinessWhatsapp-Business

Real finance use cases

AI client support

Questions about account status, products, and returns answered 24/7 with escalation to an advisor.

Automated approvals

Transactions, discounts, and special operations with an auditable review flow.

Segmented campaigns to the portfolio

New products to eligible clients based on risk profile and declarations.

Pilot already runs in wealth advisors, brokerages, savings and credit unions, and fintechs across LATAM, handling regulatory documentation and compliance.

Frequently asked questions

Is it compatible with LATAM regulations (SUGEF, CNBV, CMF, SFC, SBS)?
Pilot is built for regulatory traceability: every client interaction is recorded with a timestamp, channel, and advisor; KYC documents are signed digitally and stored encrypted; suspicious-activity reports are prepared with system data. The exact regulation varies by country; you configure the specific workflows for your regulator.
How does it protect sensitive client data?
Data is encrypted at rest (AES-256) and in transit (TLS 1.3). Granular permissions by role (advisor, compliance officer, leadership). An audit log of every access to sensitive information. A separate vault for critical documents with two-factor access. Encrypted, geo-redundant backups.
Does it replace Wealthbox, Salesforce Financial Services, or Redtail?
Pilot covers CRM, document management, communication, basic compliance, and reports — the core for small and mid-size advisors across LATAM. For large firms with automated portfolio-rebalancing modules, Pilot integrates with the existing vertical system via API and operates as a CRM + communication layer on top.
Does it handle multiple products (funds, insurance, loans, FX)?
Yes. A configurable product catalog: each client has their contracted products with their parameters (amount, term, rate, maturity date). AI-assisted cross-sell based on profile. Automatic commission calculations for advisors.
How much does Pilot cost for a financial advisory firm?
Pricing is customized based on the number of advisors, the modules contracted, regulatory complexity, and AUM. Contact us for a proposal. There are options from independent advisors to brokerages with 100+ advisors and multiple products.
Does it support digital signatures and remote KYC workflows?
Yes. Integrated digital signing for contracts, sworn declarations, and risk profiles. Document capture by photo from the client's phone with automatic OCR. AI-assisted identity verification (selfie + document) with an audit log. The client can complete onboarding without setting foot in the office.

Want to see Pilot running your advisory firm?

Book a 30-minute demo. We'll show you how Pilot handles a full cycle: KYC onboarding, portfolio segmentation, assisted cross-sell, and a board report — on a sample advisory firm.

Request a demo