Integration

Pilot + Telegram: the AI agent that serves, qualifies, and runs your business over Telegram

Connect your Telegram bot to Pilot and let the AI agent serve customers, qualify leads, and notify your team. Compatible via the Telegram Bot API today, native multi-channel integration on the roadmap.

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What Telegram does with Pilot

Pilot is an AI-driven, end-to-end business system, fully turnkey: CRM, sales, communication, scheduling, and operations are all included. If you also use Telegram, Pilot connects it as a channel and orchestrates it with AI: it serves, qualifies, and notifies, without asking you to migrate.

Telegram has more than 900 million active users and an open bot API, which makes it a real alternative to WhatsApp for cases where the customer prefers Telegram (common in technology, gaming, crypto, and technical communities in LATAM). In companies with a bilingual or international audience, Telegram is often a secondary channel worth covering without hiring another tool.

Pilot connects with Telegram today via the official Telegram Bot API. It's real compatibility: you create a bot with BotFather, copy the token, paste it into Pilot, and the AI agent starts serving on Telegram with the same brain it uses on WhatsApp or webchat. It's a functional integration, not native in the Agents panel yet; the current setup requires configuring the bot manually via the API. The native integration in the Agents panel (with UI configuration just like WhatsApp) is on the roadmap.

Once connected, the AI agent operates: it answers frequently asked questions, qualifies leads (those with buying intent enter the CRM as an opportunity), schedules meetings against your real calendar, charges with a payment link inside the chat, and escalates to a human when the conversation calls for it. Every conversation is logged in the CRM linked to the customer.

What you can do

Conversational AI agent on Telegram with the same brain that operates on WhatsApp and webchat: same tone, same capabilities.
Lead qualification: the AI detects buying intent and creates them in the CRM as an opportunity.
Meeting scheduling against your real calendar, proposing valid slots.
Charging with a Zelr payment link inside the chat: the customer pays by card without leaving Telegram.
Customer notifications via the bot: order confirmation, appointment reminder, shipping notice.
Internal notifications: the Telegram bot alerts your team when an opportunity exceeds a certain amount or a VIP customer writes.
Support for inline buttons and structured menus to guide the conversation.
Compatibility with Telegram Groups and Channels for mass announcements (one-way broadcast).
Every message is logged in the CRM linked to the customer: cross-channel history with WhatsApp, webchat, and others.
Native integration in the Agents panel on the roadmap: UI configuration without touching manual tokens.

Pilot modules that connect

AI Assistants

Your virtual team that runs Pilot for you.

Team chat

Internal chat with AI summaries of long threads.

Broadcast

One message, every channel coordinated.

CRM

Customers

One contact database, no duplicates, enriched by AI.

Payment links (Zelr)

Payment links for WhatsApp and SINPE, built into the CRM.

What about Telegram bots with frameworks like ManyChat or Chatfuel?

ManyChat and Chatfuel offer visual builders for Telegram bots, good for linear, decision-tree-style flows. Their weakness is that the conversation feels robotic and doesn't operate cross-tool (each bot lives in its silo). Pilot brings a real conversational AI agent that understands context, doesn't require building decision trees, and operates with integrated CRM, calendar, and payment link. If your case is 'I send 3 buttons and I'm done', ManyChat is enough. If you want a natural conversation that closes sales, Pilot goes further.

Compared with WhatsApp: Telegram is complementary, not a substitute. Serious LATAM companies usually have both channels, WhatsApp for general customers, Telegram for a technical or international audience. Pilot operates on both with the same AI agent.

Use cases where this integration shines

Teams that connect this tool with Pilot usually start with these scenarios.

Industries where this integration is most popular

Sectors with the highest combined adoption of this tool and Pilot.

How to connect it

In Telegram, go to BotFather (@BotFather). Send it /newbot and follow the instructions; you define the bot's name and username.
BotFather returns a token (format 123456789:ABC-DEF...). Copy it.
Optional: with /setdescription, /setabouttext, /setuserpic you customize the bot.
In Pilot, go to Settings > Integrations > Telegram and paste the bot token. (In the current version the setup goes through support until the native integration in the Agents panel is ready; we guide you through the process.)
Configure the AI agent: tone, scope, what it can execute on its own, when to escalate to a human.
Test a conversation with the bot. When everything works, announce the channel to your customers.

Frequently asked questions

Is the Telegram integration native or via the API?

Today it's via the direct Telegram Bot API. Functional, it supports the conversational AI agent with all its capabilities. The difference from the native integration in the Agents panel (just like WhatsApp) is that the current setup goes through support; we guide you through the process. The native UI is on the roadmap.

Can I use Telegram in parallel with WhatsApp and webchat?

Yes. The AI agent is the same and operates on all channels in parallel. A customer can start the conversation on Telegram and continue on WhatsApp without losing context; the CRM keeps the cross-channel history.

Does it support Telegram Groups and Channels?

Yes. The bot can operate in Groups (multi-participant conversations with customers and team) and in Channels (one-way mass announcements). For Groups we recommend defining explicit commands to invoke the bot; otherwise it responds to every group message.

How much does Telegram cost?

Telegram doesn't charge per message; it's free for the operator. The cost is only the Pilot plan that includes the Agents module and the enabled channels. Compared with the WhatsApp Business API (which does charge per conversation), Telegram is noticeably cheaper at high volume.

Is it secure? Telegram is known for being encrypted

Telegram encrypts in transit (client-server). Bot conversations don't use E2E (there's no peer-to-peer encryption between the customer and the bot, because the bot is in the cloud). Pilot stores the history encrypted at rest and respects your retention rules. The bot token travels over encrypted channels (TLS) and you can revoke it from BotFather if you need to.

And if I cancel Pilot?

Telegram remains. The bot stops responding (because it lives in Pilot). Pilot's conversation history persists in your CRM; it's yours. If you want to migrate to another stack, you export the CRM data.

Enable your AI Telegram bot this week

Book a 30-minute demo. We'll connect a test bot on Telegram and show you the AI agent serving customers, qualifying leads, and charging with a payment link, all within a Telegram conversation.