Industry · Retail

Pilot for retail: sell in-store, online, and on WhatsApp from a single dashboard

AI-powered CRM, ecommerce connected to Shopify, WhatsApp agents for support, and payment-link collections. For retailers who grow without hiring more people.

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Retail team reviewing multi-channel sales in Pilot

Common retail challenges

  • Inventory out of sync between the physical store and ecommerce.
  • Customers writing on WhatsApp with no one replying in time.
  • Promotions run on gut feeling, with no idea what actually works.
  • Payments by bank transfer or cash that never get recorded.
  • A team that spends more time entering data than selling.

How Pilot solves each one

Pilot connects your Shopify (or WooCommerce, Magento, VTEX, PrestaShop) with your CRM and your WhatsApp Business. The AI syncs inventory in real time, answers WhatsApp messages with full customer context, and records every payment — whether by payment link, bank transfer, or cash.

The manager gets the daily pulse in Pilot: sales by channel, best-selling products, returning customers, margins by category. The AI proposes promotions based on real data (which products turn over, which customers have gone quiet, which stock is about to expire).

Your in-store team serves customers. Your online team replies on WhatsApp with the AI. Your back office closes the month with automatic reconciliation. All on a single platform.

Recommended modules for retail

A starter setup to get going.

CRM

Ecommerce

Catalog, orders, and support automated with AI.

Sales

Sales board with live revenue and real-time alerts.

Invoicing

Electronic invoicing that builds, sends, and reconciles itself.

Payment links (Zelr)

Payment links for WhatsApp and SINPE, built into the CRM.

Broadcast

One message, every channel coordinated.

Calendar

A calendar that understands your logic and blocks real time.

Typical integrations in retail

ShopifyShopify WooCommerceWooCommerce MagentoMagento VTEXVTEX PrestaShopPrestaShop Whatsapp-BusinessWhatsapp-Business QuickBooksQuickBooks HubSpotHubSpot

Real retail use cases

AI ecommerce

Automated catalog, orders, and support.

Sales automation

Promotions and inventory kept in sync.

Run it from WhatsApp

Store and online teams in sync over WhatsApp.

Pilot already runs retail chains operating physical stores and ecommerce at the same time.

Frequently asked questions

Does Pilot connect to Shopify and WooCommerce at the same time?
Yes. If you run several channels (Shopify for international, WooCommerce for local, and so on), Pilot unifies them into a single view of inventory, orders, and customers.
Does my in-store POS integrate?
Pilot connects with the most common POS systems in LATAM. If yours isn't covered, it can be integrated via Zapier or webhook. Get in touch and we'll review your case.
Can the AI answer customers on WhatsApp 24/7?
Yes. You configure the topics the AI can handle on its own (stock, prices, store location, order status) and the ones it escalates to a human (complex returns, complaints). Every conversation lands in the CRM.
Does it work for small stores (1-3 locations)?
Yes, and especially well. Small stores usually have the owner running everything. Pilot takes the admin work off their plate and gives back time to serve customers.
What about large chains (10+ locations)?
It works there too. Pilot is multi-company native and lets you see both the consolidated view and per location. The AI reports segment by location and propose specific actions for each one.

Want to see Pilot running your store?

Book a demo. We connect your Shopify (or WooCommerce, VTEX, Magento) live and show you how Pilot orchestrates sales, support, and collections.

Request a demo