Pilot's communication area: write, distribute and summarize with AI
Internal chat, unified email, multichannel broadcast, transcriptions and complaint management, all turnkey. A single AI layer that drafts, distributes and summarizes your company's internal and external conversations. And if you already use Gmail, Outlook or Slack, Pilot orchestrates them.
- Internal and external chat that summarizes long threads and searches by context.
- A unified email inbox with AI that prioritizes, drafts and replies in voseo.
- Broadcast to many over chat: announcements to the team or to customers in one click.
- Audio and meeting transcriptions with search and agreement extraction.
- All connected to the CRM and tasks, and it orchestrates your Gmail, Outlook or Slack if you already use them.
The system's communication features
Each one comes included and runs on its own; together, they're the backbone of how your company talks inside and out.
How they work together
The team talks in Internal chat; when a thread gets dense, the AI summarizes it on request and surfaces the pending points. A customer writes by Email: the AI reads the thread, looks up the context in the CRM and proposes a ready-to-send reply. The conversation is logged and, if relevant, triggers a task or a new opportunity.
When many people need to be notified at once — a process change, a promotion, a team announcement — it goes out by Broadcast to the right channel, without building lists by hand. And recorded meetings go through Transcriptions: audio to text, search within what was said and agreements that turn into tasks automatically. When a customer files a complaint, complaint management queues it, assigns an owner and follows it through to closure, without anything getting lost in an email thread.
All of this comes included in Pilot, it's not a set of tools you have to glue together. And if your company already uses Gmail, Outlook or Slack, Pilot connects to those mailboxes and channels and operates on top with AI. The result is coherent communication across channels, without anyone having to copy and paste between different screens.
Integrations that power communication
Pilot brings its own communication channels, and also orchestrates the email and chat your company already uses.
Frequently asked questions
Does Pilot bring its own chat and email or do I need Gmail or Outlook?
Does the AI write in voseo and respect the company's tone?
What's the difference between Broadcast and a mass email?
Do the transcriptions work well in LATAM Spanish?
How much does the full communication area cost?
Want to see the communication area operating in your company?
Book a demo. We'll show you Pilot's chat, email and broadcast operating with AI and, if you want, connect your email and WhatsApp live to see how the AI builds replies, announcements and summaries without silos.
Request a demo