Integration

Pilot + Agent Catalog: your storefront over WhatsApp with the AI closing sales

The Agent Catalog is the storefront that lives inside Pilot's AI agent. The customer asks over WhatsApp, the AI shows products with photo, price, and availability, and charges with a payment link without leaving the chat.

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What Shop (catálogo de agente) does with Pilot

Pilot is an AI-driven, end-to-end business system, turnkey out of the box: CRM, sales, communication, billing, and operations are all included. The Agent Catalog is Pilot's native storefront for selling over messaging; and if you also have an external store (Shopify, WooCommerce, VTEX), Pilot connects it and orchestrates it with AI in the same flow.

The Agent Catalog is NOT an external integration: it's a native module of Pilot's AI agent. It's the storefront the agent can offer the customer during a conversation, with photos, prices, availability, variants, and shipping options, without the customer having to open a store in another tab.

For companies that sell over WhatsApp (most LATAM SMBs do), the Agent Catalog solves the classic problem: the human salesperson assembles a price list in a PDF, sends photos separately, wastes time answering 'do you have model X?', and in the end the customer goes to another store. With the Agent Catalog, the AI shows the exact product the customer asked for, with real stock, suggests alternatives if it's sold out, builds the cart in the conversation, and charges with a payment link, all inside the same WhatsApp.

The Catalog is loaded in two ways: (a) manually from the Pilot panel (you upload photos, write names, set prices), ideal for companies without ecommerce; or (b) synced automatically from your connected Shopify, WooCommerce, VTEX, PrestaShop, or Magento. If you already have ecommerce, the Catalog is the view of the real catalog for the AI agent.

What you can do

Storefront embedded in the AI agent: WhatsApp, webchat, Messenger, and Instagram DM.
Products with photo, name, short description, price, stock, variants, and shipping options.
Manual loading from the Pilot panel (no external ecommerce) or sync with Shopify / WooCommerce / VTEX / PrestaShop / Magento / BigCommerce.
The AI agent shows only what's in stock; sold-out products are offered as an alternative or hidden according to the rule you define.
Automatic in-conversation recommendations: if the customer asks for something sold out, the AI proposes variants or similar products.
Cart building inside the chat: the customer accumulates products without leaving WhatsApp.
Charging with a Zelr payment link at checkout: card or SINPE, without going through an external checkout.
Categories and filters so the AI agent can narrow the search ('show me the size-M t-shirts in blue').
Promotions and discounts by category or customer; the AI respects the rules you load.
Reporting: most-asked-about products, conversion by product, average ticket by channel.

Pilot modules that connect

Ecommerce

Catalog, orders, and support automated with AI.

Sales

Sales board with live revenue and real-time alerts.

Customers

One contact database, no duplicates, enriched by AI.

Payment links (Zelr)

Payment links for WhatsApp and SINPE, built into the CRM.

AI Assistants

Your virtual team that runs Pilot for you.

Team chat

Internal chat with AI summaries of long threads.

What about WhatsApp Business' native catalogs?

WhatsApp Business lets you load a native catalog accessible from the business profile. It's fine for showing products, but the customer has to leave the conversation to see it, it doesn't update with your real stock automatically, and it doesn't allow charging inside the chat. The Agent Catalog lives inside the conversation: the customer never leaves the chat, the AI curates what to show based on what the customer asked, and the charge is made with a payment link in the same message. Compared with Instagram Shopping or Messenger Commerce catalogs: similar closing logic, but unified in a single panel (not three) and with live stock.

Use cases where this integration shines

Teams that connect this tool with Pilot usually start with these scenarios.

Industries where this integration is most popular

Sectors with the highest combined adoption of this tool and Pilot.

How to connect it

In Pilot, go to Agents > your AI agent > Catalog. If you don't have an active AI agent, first connect it to WhatsApp or webchat.
Choose how to load products: manually (you upload photo + name + price) or automatically (you connect your ecommerce: Shopify, WooCommerce, VTEX, PrestaShop, Magento).
Define categories, variants, and promotion rules if you need them.
Enable the Zelr module (payment link) so the AI can charge inside the chat.
Try a test conversation: ask the AI agent for a product you loaded and verify it shows the correct photo + price + stock.
Enable the Catalog for all the agent's channels and it starts showing products in real conversations.

Frequently asked questions

Does the Agent Catalog replace my ecommerce?

Not necessarily. If you already have Shopify, WooCommerce, or VTEX, the Agent Catalog is your ecommerce's view for the AI agent; it uses the same products and stock. If you don't have ecommerce yet, the Agent Catalog can be your only storefront (it's enough to sell over WhatsApp). You choose.

How many products can I load?

There's no hard limit. We've tested catalogs of 5,000+ products without performance issues. The AI agent uses semantic search to find what's relevant; it doesn't scan product by product.

Does it work with products that have variants (size, color)?

Yes. Each variant is an independent SKU with its own photo, price, and stock. The AI converses with the customer to define the exact variant ('what size? what color?') before building the order.

How does the AI agent charge?

With a Zelr payment link the agent sends inside the same chat. The customer pays by card or SINPE (in Costa Rica) without leaving WhatsApp. When the payment is confirmed, the order is marked as paid in Pilot and triggers the shipping conversation.

Can I restrict which products the AI shows?

Yes. You can hide specific products, hide entire categories, or create different catalogs by channel (WhatsApp sees one catalog, Instagram another). You can also define pricing rules by channel or by customer.

And if my customer wants to see the full catalog, not just what they asked about?

The AI agent can send the link to the full catalog (a web page auto-generated by Pilot) if the customer asks. Most customers prefer the guided conversation; you see which path converts better in the reports.

Enable the Agent Catalog this week

Book a 30-minute demo. We'll connect a test AI agent with a loaded catalog and you'll see how it closes a sale over WhatsApp, from the first question to charging with a payment link.