What is the E-Commerce module?
It is the control panel for your online store: catalog, orders, stock, shipments. If you sell physical or digital products, this is where everything happens after the customer's click.
Add your first product
- Name and description: clear and persuasive. 'Official 2026 World Cup ball' is better than 'Ball'.
- Photos: at least 1, ideally 3-5. A main photo with a neutral background.
- Price: with or without taxes, depending on how you handle it.
- Initial stock: how many units you have available.
- Category: you group your products so they can be filtered in the store.
- Optional variants: size, color, flavor. Each variant has its own stock.
Manage orders
When a customer buys, you see the order with these possible statuses:
- New — just arrived, waiting for you to look at it.
- In preparation — you are putting it together.
- Ready to ship — assembled and awaiting dispatch.
- Shipped — it has gone out.
- Delivered — the customer received it.
- Cancelled — it did not go through.
Each status change can send an automatic email to the customer if you enable it.
An order from start to finish
On Monday at 10:30, an order came in for 3 products.
- You get a push notification: 'New order #4521 for ₡68,000'.
- You open the order: you see the products, the shipping address and the payment method.
- You mark it 'In preparation' — the customer receives an email 'We are preparing your order'.
- By 14:00 it is assembled. You mark it 'Ready to ship'.
- On Tuesday at 9:00 you hand it to the courier. You mark it 'Shipped'.
- On Wednesday the customer receives it; you mark it 'Delivered'.
The customer was notified at every step. You stayed in control without parallel spreadsheets.
Stock and restocking
Each product has a minimum stock that you set. If it falls below, Pilot notifies you. When you receive a restock, you click the product and add units.
How it connects with other modules
How it connects: E-Commerce
If something does not work
If something fails
A customer did not receive the confirmation email.
Check: (1) automatic emails are enabled, (2) the customer's email is spelled correctly, (3) see if it landed in spam (try sending yourself a test order).
Stock does not go down when I sell.
It only goes down when the order is marked as 'Paid'. Orders pending payment do not deduct stock.
