Integration

Pilot + Shopify: automated support, marketing, and restocking for your Shopify store

Connect your Shopify store with Pilot's AI layer. Sync catalog, orders, and customers; the AI agent serves customers over WhatsApp and webchat with real stock, recovers carts, charges inside the chat, and triggers after-sales on its own.

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What Shopify does with Pilot

Pilot is an AI-driven, end-to-end business system, fully turnkey: CRM, sales, ecommerce, communication, billing, and operations are all included. If you also sell on Shopify, Pilot connects your store and orchestrates it with AI; it never asks you to migrate or switch platforms.

Shopify handles the storefront and the checkout better than any other platform, and leaves an enormous gap in conversational support and proactive after-sales. Shopify apps cover pieces (chatbot, email marketing, retargeting), but few operate cross-channel with a real AI agent. Pilot operates on top of Shopify so the customer completes their journey without your team having to be glued to the chat.

The integration uses Shopify's Admin API with an access token generated from a Custom App. Pilot syncs products, variants, stock, orders, customers, and addresses every 5-10 minutes (real-time via webhook for orders and inventory changes). The AI operates by reading the cross-channel context (WhatsApp, webchat, Instagram DM, email) and responds with live data from your Shopify store.

When a customer asks about a product, the AI shows real photo, price, and stock. When they leave an abandoned cart, the AI writes over WhatsApp and proposes completing the purchase (with a payment link if the customer prefers not to return to the checkout). When a new order arrives, Pilot triggers the welcome conversation and the automatic shipping follow-up.

What you can do

Two-way sync of products, variants, stock, prices, and collections every 5-10 minutes (real-time via webhook).
Sync of orders, customers, and addresses; each order creates the customer in the CRM if they didn't exist.
AI agent serves customers over WhatsApp, webchat, Instagram DM, and Messenger with real Shopify stock and price.
Abandoned-cart recovery: the AI agent writes to the customer and proposes completing the purchase with a payment link.
Automatic customer notifications when an order changes status (paid, fulfilled, delivered).
Charge with an integrated payment link (Zelr module) when the customer wants to buy over WhatsApp without returning to the web checkout.
In-conversation product recommendations based on the catalog and the customer's history.
Smart restocking: Pilot alerts when stock drops below the threshold and proposes purchase orders to the supplier.
Consolidated reporting: sales by channel (web vs. WhatsApp vs. Instagram), average ticket, most-asked-about products that didn't sell.
Compatible with Shopify Basic, Shopify, Advanced, and Shopify Plus.

Pilot modules that connect

Ecommerce

Catalog, orders, and support automated with AI.

CRM

Customers

One contact database, no duplicates, enriched by AI.

Sales

Sales board with live revenue and real-time alerts.

Payment links (Zelr)

Payment links for WhatsApp and SINPE, built into the CRM.

Team chat

Internal chat with AI summaries of long threads.

Broadcast

One message, every channel coordinated.

What about Shopify Magic / Shopify Inbox?

Shopify Magic does AI generation of product descriptions and emails. Shopify Inbox provides basic chat from the store. They solve pieces inside Shopify. Pilot operates cross-channel: the same AI agent serves customers on WhatsApp, webchat, Instagram, Messenger, and email with real Shopify stock, and everything ends up reflected in the unified CRM. Compared with apps like Tidio, Gorgias, or Reamaze: a similar focus on conversational support, but Pilot adds cross-tool operation (CRM, scheduling, payment link) without hiring three separate tools.

Use cases where this integration shines

Teams that connect this tool with Pilot usually start with these scenarios.

Industries where this integration is most popular

Sectors with the highest combined adoption of this tool and Pilot.

How to connect it

In Shopify, go to Settings > Apps and sales channels > Develop apps > Create an app.
Set the Admin API scopes: read_products, write_products, read_orders, write_orders, read_customers, write_customers, read_inventory, write_inventory.
Install the app in your store and copy the Admin API access token (it starts with 'shpat_').
In Pilot, go to Settings > Integrations > Shopify and paste the token plus your store domain (e.g. mystore.myshopify.com).
Pilot runs a connection test and shows you how many products, orders, and customers it detected.
Save, and Pilot starts syncing. The first full sync takes between 5 and 30 minutes depending on the catalog size.

Frequently asked questions

Does Pilot replace Shopify?

No. Shopify stays your ecommerce: the public store, the checkout, the payments, the admin panel. Pilot operates on top: cross-channel AI agent, unified CRM, automatic after-sales. Your team and your customers can keep using Shopify exactly the same.

Does it work with every Shopify plan?

Yes, from Shopify Basic upward. The Admin API is available on all plans. For Shopify Plus there's additional support (multi-store, scripts, flow integration).

Does it handle Shopify apps (subscriptions, upsells, etc.)?

If the app exposes its data via the Shopify API or webhook, yes. The most common apps (Recharge, Bold Subscriptions, ReConvert) have direct integration. For less common apps, you define the mapping in the config; it takes 30 to 60 minutes.

And Shopify multi-store (several stores in one account)?

Supported. Each store connects as a separate integration in Pilot. The data stays separate per store, but reports can consolidate it; useful for holdings with a multi-country presence.

Is it secure? What data does Pilot share with Shopify?

The integration uses OAuth or a Custom App access token with minimal scopes. Data travels over encrypted channels (TLS), and Pilot only reads and writes the resources you authorize. You can revoke the access token from Shopify at any time.

And if I cancel Pilot? Do I lose Shopify data?

No. Shopify stays yours with all its data. Pilot only added the AI layer and cross-channel sync. If you cancel, Shopify is left intact.

Connect Shopify to Pilot in 10 minutes

Book a demo and we'll show you the integration live with a test store (or yours). You'll see how the AI agent recovers an abandoned cart over WhatsApp, validates real stock, and closes the sale with a payment link.